Contact Support

Interactive Contact & Diagnostics Hub

For step-by-step guidance tailored to your setup, visit our Contact & Support Hub. You can choose between:

Mobile (iOS & Android) — diagnostic paths, camera barcode scanning permissions, and mobile logs.
Web (Browser & Docker) — console inspection, IndexedDB local storage, and CORS settings.
Desktop (Windows, macOS, Linux) — local SQLite file paths, %APPDATA% logs, keyboard shortcuts, and backups.

Community Support Forums

Collectarr uses GitHub Discussions for public community support, divided by media kind and topic:

Collectarr Music Forum — Vinyl dead-wax matrices, Discogs imports, tracks and audiophile metadata.
Collectarr Games Forum — Video game platforms, Loose/CIB completeness, hardware serial numbers, and toys-to-life figures.
Community Q&A — General usage, sync setup, and cross-platform questions.
Feature Ideas & Proposals — Propose new fields, pick lists, or UI improvements.

Report a Bug

Use the App issue tracker for reproducible problems in the client application. For server-specific problems, use Core issues or Sync issues.

When reporting a bug, please include:

Your app version and platform (Windows, macOS, Linux, Web, Android, iOS).
The media kind you were working in (Music, Games).
Clear steps to reproduce the issue, the expected result, and the actual result.

Before Posting

Support conversations and issue trackers are public and require a free GitHub account to participate.

[!CAUTION] Do not attach credentials, private database passwords, or personal identifying information. Remove sensitive details from screenshots and log excerpts before sharing.

Release Notes

Choose Help → What’s New? inside Collectarr for the release notes matching your installed version. You can also browse all published releases on GitHub.